APC SBP Manual de usuario descargar pdf (Pagina 7)

Service Bypass Panel 1500/2200/3000 Rack-Mount Series User Manual 7

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.

a. Note the model number and serial number and the date of purchase. The model and serial numbers are located

on the top of the unit.

b. Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not

possible, the technician will issue a Returned Material Authorization Number (RMA#).

c. If the unit is under warranty, the repairs are free.

d. Service procedures and returns may vary internationally. Refer to the APC Web site for country specific

instructions.

3. Pack the unit in its original packaging. If this is not available, refer to www.apc.com to obtain a new set.

Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit

is not covered under warranty.

4. Write the RMA# provided by Customer Support on the outside of the package.

5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.

Transport the unit

1. Shut down and disconnect all connected equipment.

2. Disconnect the unit from utility power.

3. Follow the shipping instructions outlined in the Service section of this manual.

1 2 3 4 5 6 7 8 9

Sin comentarios

APC SBP Manual de usuario Pagina 7