
26 Smart-UPS® VT ISX 20-30 kVA, 208/220/480V Operation 990-2819
How to Obtain Orderable Parts
To obtain a orderable part, contact APC Customer Support (see rear cover).
• In the event of a Battery Module failure, the display may show additional “fault list” screens.
Press any key to scroll through these fault lists, record the information, and report it to APC.
• If possible, call APC Customer Support from a telephone that is within reach of the UPS display
interface so that you can gather and report additional information to the APC.
• Be ready to provide a detailed description of the problem. Our representative will help you
solve the problem over the telephone, if possible, or will give you a return material
authorization (RMA) number. If a module is returned to APC, this RMA number must be
clearly printed on the outside of the package.
• If the UPS is within the warranty period, or covered by an APC On-Site Service contract, there
will be no charge for repair labor, parts and travel expenses. If it is not within the warranty
period, there will be a charge for repair.
• If the UPS is covered by an APC service contract, have that information available.
UPS Enclosures APC Part No.
APC Smart-UPS
®
VT ISX 20 kVA, 208V SUVTRF20KB5F
APC Smart-UPS
®
VT ISX 30 kVA, 208V SUVTRF30KB5F
APC Smart-UPS
®
VT ISX 20 kVA, 208V (with isolation transformer) SUVTRTF20KB5F
APC Smart-UPS
®
VT ISX 30 kVA, 208V (with isolation transformer) SUVTRTF30KB5F
APC Smart-UPS
®
VT ISX 20 kVA, 480/208V SUVTRF20KB5G
APC Smart-UPS
®
VT ISX 30 kVA. 480/208V SUVTRF30KB5G
Battery Module APC Part No.
1 Battery Module (4 batteries) SYBT4
PDU Range
APC Part No.
APC Smart-UPS
®
VT ISX PDU, 208V, for 20 kVA UPS SUVTOPT104
APC Smart-UPS
®
VT ISX PDU, 208V, for 30 kVA UPS) SUVTOPT105
Input breaker APC Part No.
APC Smart-UPS
®
VT ISX Input Breaker for 20kVA 208 UPS SUVTOPT112
APC Smart-UPS
®
VT ISX Input Breaker for 30kVA 208V UPS SUVTOPT113
APC Smart-UPS
®
VT ISX Input Breaker for 20kVA 480/208V UPS SUVTOPT114
APC Smart-UPS
®
VT ISX Input Breaker for 30kVA 480/208V UPS SUVTOPT115
Network Management Card with temperature sensor
& Temperature/humidity Sensor
APC Part No.
Network Management Card with Temperature sensor AP9619
Temperature/humidity Sensor AP9512THBLK
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